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How can we help?
Star maps
General Information
- What is this?
- Digital Star Maps
- Are your star maps scientifically accurate?
- Manufacturing quality details
- How to order, what are the prices
- Do you offer gift cards?
- Could I add a gift note?
- I want to send this as a surprise, will the recipient receive any notifications?
- Can I order for someone in a different country?
- What is your return policy
How to order
- How do I delete a map I added to my order by mistake?
- How do I add more maps to my current order?
- My title/footnote is longer than the character limit
- Do you do custom orders?
- Can I have two maps on the same print?
- Can I pick a date in the future?
- Can I write the text in my language?
- Can I use GPS coordinates to chart my stars?
The stars and constellations on my star map
- How does it work: Behind the scenes
- How accurate are the stars?
- Do your Star Maps come with a list of constellations?
- What is the shaded area on my star map?
- What if the stars were not visible on the day/time I picked?
- Mirrored constellations and East-West/West East Queries
- Are our star maps accurate? Why do the stars look the same when I enter a different date/location?
Payment & billing
Shipping, tracking and delivery
General shipping information
- Where do you ship from?
- Carrier & Postal Systems Shipping Information
- Do you ship to my country?
- I would like to add Express Shipping to my existing order
- Do I have to pay customs clearance fees?
- How do you package your products for shipping?
- I want to ship to a US military address
- What kind of shipping method do you use to ship the product?
- Shipping cost